918ki Terms and Conditions –
Complete Member Guide for Malaysia

Welcome to 918ki, an online gaming platform trusted by over 500,000 members across Malaysia. These terms and conditions ("Agreement") govern the relationship between you ("Member" or "User") and 918ki ("Platform", "We").

By accessing, registering for, or using any service offered by 918ki — including but not limited to slot games, live casino, sports betting, and the VIP programme — you automatically agree to be bound by all terms and conditions stated herein.

This agreement is a living document that may be amended from time to time. The latest version will always be displayed on this page with an updated effective date. It is your responsibility to review this page periodically to ensure you are always aware of the current terms in effect.

Continued use of the 918ki platform following any amendments to the terms will be deemed as your acceptance of those changes. If you do not agree with the amended terms, you have the right to close your account at any time through the account settings section.

To register and use 918ki services, you must meet all of the following eligibility requirements:

• At least 18 years old or the age of majority under your local laws, whichever is higher.
• Reside in or access the platform from a territory where online gambling activities are permitted or not explicitly prohibited by local law.
• Not appearing on the self-exclusion list of any recognized responsible gambling body.
• Have full legal capacity to enter into a binding agreement.
• Register only one account only — multiple accounts per individual are strictly prohibited.

During the registration process, you are required to provide accurate, complete, and up-to-date information. 918ki reserves the right to deactivate or suspend any account found to contain false or misleading information at any time without prior notice.

It is strictly prohibited to register on behalf of another person, use another person's identity, or use an account that does not belong to you. Violation of this provision may result in immediate account termination and forfeiture of all associated balances.

918ki implements Know Your Customer (KYC — Know Your Customer) strictly to ensure the safety of all members and to comply with established industry standards. This process is a protective measure for you and for the overall integrity of the platform.

You may be required to submit verification documents in the following situations:

• During new account registration, particularly before your first withdrawal.
• When your total deposit or withdrawal amount reaches a certain threshold set by 918ki.
• When our security team identifies activity that requires further verification.
• As part of periodic account checks conducted on a random basis.

Documents typically required include a national identity card (MyKad), a valid passport, a recent bank statement, and proof of residential address. All submitted documents are processed with full encryption and stored securely in accordance with ISO 27001 standards.

918ki supports a variety of safe and convenient payment methods, including direct bank transfers via Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank, and Bank Islam. For users who prefer digital methods, we also support Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, as well as crypto options such as USDT and Bitcoin.

Deposit conditions:

• The minimum deposit is RM 30 for bank transfers and RM 20 for e-wallets.
• All deposits must be made from an account registered solely in your own name.
• Third-party deposits are not permitted and will be returned minus processing fees.
• 918ki is not responsible for any delays caused by banks or payment providers.

Withdrawal conditions:

• The minimum withdrawal is RM 50 for all payment methods.
• Withdrawals will be processed within 5 to 30 minutes after the request is approved.
• Withdrawals involving bonuses are subject to the stipulated wagering requirements and must be fully met before the withdrawal is processed.
• 918ki reserves the right to request additional verification before processing large withdrawal amounts.

918ki offers a wide range of exciting promotions and bonuses for both new and existing members. However, all promotional offers are subject to specific terms that must be fully met before any bonus-related withdrawals are permitted.

Wagering requirement (rollover/wagering requirement): Every bonus received carries a wagering requirement expressed as a multiplier. For example, a bonus with a 10x wagering requirement means the bonus amount must be wagered 10 times before a withdrawal can be made.

• Welcome bonus is subject to wagering requirements 15x within 30 days.
• Daily deposit bonus is subject to wagering requirements 10x within 7 days.
• Weekly cashback requires no additional wagering and can be withdrawn directly.
• 918ki reserves the right to withdraw bonuses in the event of misuse, fraud, or any attempt to exploit promotions.

Using multiple accounts to accumulate bonuses is strictly prohibited and may result in the immediate termination of all associated accounts. 918ki employs advanced detection systems to identify suspicious usage patterns.

All promotions have a clear expiry date. Unused bonuses after the expiry date will be automatically forfeited without compensation. Please read the details of each promotion before accepting it via the Promotions us.

All games available on the 918ki platform use a random number generator (RNG — Random Number Generator) that undergo independent audits on a regular basis. This ensures that every slot spin, every card hand, and every dice roll is truly random and cannot be predicted or manipulated by any party.

• The use of any automation software, bots, or third-party tools that provide an unfair advantage is strictly prohibited.
• Attempts to hack, breach, or compromise the security of the platform will be reported to the relevant authorities.
• Collusion between players to cheat or exploit game vulnerabilities is a serious offence that may result in permanent account termination.
• Any winnings obtained through unlawful or dishonest means are void and may not be withdrawn.

918ki reserves the right to review and void any transactions or wins suspected of involving fraudulent activity. 918ki's decision in such matters is final and binding.

As a 918ki member, you have certain responsibilities that must be fulfilled for your own safety and the overall well-being of the platform community.

• Keep your account login credentials confidential at all times — never share your username or password with anyone.
• Notify 918ki immediately if you suspect your account has been accessed without authorisation.
• Not using the platform for any money laundering or illegal activity financing.
• Ensure that your registered personal information is accurate and updated as soon as any changes occur.
• Play responsibly and within your own financial means.

918ki is not responsible for any losses suffered as a result of your own negligence in maintaining account security. If you suspect your account has been accessed by an unauthorised party, contact our support team via live chat immediately.

Members may request account closure at any time via the account settings section or by contacting our support team. Valid cash balances (excluding bonus balances that have not met wagering requirements) will be returned to you within 3 to 5 business days.

918ki also reserves the right to suspend or terminate any account without prior notice under the following circumstances:

• Violation of any section of these terms and conditions.
• Confirmation that a member is under 18 years of age.
• Use of a false identity or inaccurate registration information.
• Detection of fraudulent activity, money laundering, or promotion abuse.
• Use of multiple accounts by the same individual.
• Self-exclusion requests made by the member themselves for responsible gaming reasons.

If you have any complaints regarding your use of the 918ki platform, we encourage you to contact our customer support team first via live chat, available 24 hours a day, 7 days a week. Most issues are resolved in under 2 minutes through this channel.

For more complex complaints requiring further investigation, the following process will be observed:

• Step 1: Submit your complaint in writing to our support team with full details and relevant supporting evidence.
• Step 2: 918ki will acknowledge receipt of your complaint within 24 hours and provide a case reference number.
• Step 3: A full investigation will be completed within 5 to 14 business days depending on the complexity of the case.
• Step 4: The final decision will be communicated via email or an in-platform notification.

918ki's decisions on all matters relating to game disputes, technical issues, or finances are final. However, if you remain unsatisfied, you have the right to refer to a recognised independent dispute resolution body under the relevant jurisdiction.

918ki provides its platform on an "as is" and "as available" basis. While we continuously strive to ensure uninterrupted platform operation, we cannot guarantee 100% continuous availability at all times due to factors beyond our control, such as network disruptions, system maintenance, or force majeure.

• 918ki is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• In the event of a technical failure affecting a game during an active session, 918ki will conduct an investigation and, where appropriate, provide a fair remedy.
• 918ki is not responsible for any taxes or tax liabilities that may arise from winnings you obtain — this is the personal responsibility of each member under the tax laws of their respective country.

918ki's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

918ki genuinely cares about the well-being of its members. We believe that online gaming should remain a fun and entertaining activity and should never become a source of financial or emotional distress for anyone.

As part of our commitment to responsible gaming, the 918ki platform provides a range of self-control tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means.
• Session Time Limit: Limit your gaming session duration so it does not exceed the limit you have set for yourself.
• Temporary Self-Exclusion: Suspend your account for anywhere between 24 hours and 6 months if you need a break.
• Permanent Self-Exclusion: Close your account permanently if you feel this is the best decision for you.

If you feel that your gaming habits are beginning to affect your daily life, personal relationships, or finances, please visit the Responsible Gaming for more information and available support resources.

918ki reserves the right to amend, update, or replace any part of these terms and conditions at any time. Any material changes will be communicated to members via in-platform notifications at least 7 days before it takes effect, except in cases of emergency or urgent legal necessity.

It is your responsibility as a member to review this page periodically. Continued use of the platform after any amendment takes effect will be deemed full acceptance of the updated terms.

These terms and conditions and any disputes arising from them are governed by the laws of the relevant jurisdiction. Any legal action must be brought before a court of competent jurisdiction.

If any provision in these terms is found to be invalid, unenforceable, or contrary to the law, that provision alone shall be severed and the remaining provisions shall continue in full force and effect.