918ki Privacy Policy –
Malaysia Member Data Protection

918ki operates as an online gaming platform that places the trust and safety of its members at the forefront. This Privacy Policy ("Policy") describes in detail how 918ki collects, stores, uses, discloses, and protects the personal information you provide to us when registering for and using this platform's services.

This Policy applies to all users of the 918ki platform, including registered members, website visitors, and any individual who interacts with our platform via the website, mobile app, or customer support channels. We are committed to ensuring that your privacy is respected and protected at every stage of your interaction with 918ki.

918ki operates in accordance with the provisions of Malaysia Personal Data Protection Act (PDPA) 2010. We take our legal obligations seriously and proactively implement the necessary technical and organisational measures to ensure your data remains secure and is used only for lawful and transparent purposes.

If you are under 18 years of age, you are not permitted to use the 918ki platform and we do not knowingly collect any information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately for prompt deletion.

918ki collects various categories of personal information depending on how you interact with our platform. We only collect data that is strictly necessary to provide quality services and comply with applicable legal requirements.

We also automatically collect information when you use our platform, including activity logs, navigation patterns, and game performance data. This information is used in aggregate and is not linked to your personal identity except in security investigation cases.

918ki uses the personal information collected solely for lawful purposes that have been clearly stated. We do not use your data for any purpose beyond what is necessary to deliver the services you have requested. The primary purposes for which data is used include:

• Account Management: Creating and maintaining your account, processing registration, and verifying your identity through the required KYC process.
• Transaction Processing: Managing deposits, withdrawals, and bonus payments accurately and securely in accordance with your instructions.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and platform abuse in real time.
• Customer Support: Providing technical assistance and resolving your complaints or inquiries efficiently through multiple support channels.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate self-control tools.
• Service Communications: Sending important notifications related to your account, policy updates, or critical security information relevant to your use of the platform.
• Platform Improvement: Analysing usage data in aggregate to improve the performance, usability, and overall experience of the 918ki platform.
• Legal Compliance: Fulfilling the reporting and compliance obligations required by Malaysian law and relevant regulatory bodies.

If you have opted in to receive marketing communications from us, we may use your information to send you promotions, exclusive offers, and relevant product updates. You may withdraw this consent at any time through your account settings or by contacting our support team.

918ki does not sell, rent, or trade your personal information to any third party for their own commercial purposes. However, in the course of operating the platform, we may share your information with the following parties under strictly limited and controlled circumstances:

• Payment Service Providers: Required transaction information is shared with approved payment providers such as licensed banks, e-wallet providers, and crypto payment processors solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Our game software providers may receive unique identifiers and session data required to deliver a seamless and secure gaming experience.
• Identity Verification Service: Approved third-party KYC providers help us verify member identities in compliance with applicable legal requirements.
• Legal Requirements: 918ki will disclose your personal information to the relevant authorities where required to do so by law, court order, or direction of a lawful regulatory body.
• Fraud Prevention: Information may be shared with fraud prevention agencies or industry consortiums for the purpose of detecting and preventing financial crime.

The security of your personal data is an absolute priority for 918ki. We implement a layered approach to data protection, combining the latest technology with industry best practices to ensure your information remains secure at all times.

• Data Encryption in Transit: All communications between your device and 918ki servers are secured using TLS 1.3 protocol with AES-256-bit encryption — the highest level of security available today.
• Data Encryption at Rest: Sensitive data stored in our databases — including financial information and identity documents — is encrypted using separate file-level encryption.
• Role-Based Access Control: Our system uses strict role-based access control (RBAC), ensuring each staff member can only access data relevant to their specific job responsibilities.
• Regular Security Audits: The 918ki platform undergoes regular penetration testing and independent security audits conducted by accredited cybersecurity firms.
• 24/7 Monitoring: Real-time threat detection monitors for any unusual activity or unauthorized access attempts around the clock, without interruption.
• Incident Response Plan: 918ki maintains a clear incident response protocol. In the event of a data breach, we are committed to notifying affected parties within 72 hours of becoming aware of the incident.

While we apply all reasonable security measures, no system is entirely foolproof. You also play an important role in protecting your account — use a strong password, enable two-factor authentication (2FA), and never share your login credentials with anyone.

The 918ki platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and help us understand how the platform is used. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies on the 918ki platform:

• Essential Cookies: These cookies are strictly necessary for the platform to function properly. They manage your login session, security, and basic preferences. This type of cookie cannot be disabled as it affects core platform functionality.
• Performance Cookies: Collecting information about how you use the platform — pages visited, time spent, errors encountered — to help us improve the overall user experience.
• Functionality Cookies: Saving your preferences such as language, display format, and game settings so you do not need to reconfigure them each time you log in.
• Security Cookies: Used to detect suspicious usage patterns, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the functionality and security of the platform. For guidance on managing cookies in your specific browser, please refer to that browser's official documentation.

Under the Malaysia Personal Data Protection Act (PDPA) 2010 and the 918ki privacy policy, you have certain rights regarding the personal information we hold about you. 918ki is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact our data protection team via live chat or support email. We will process your request within 14 working days. In complex cases, this period may be extended to up to 30 days with prior notice to you.

918ki retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian laws and regulations. Longer retention periods may be necessary to comply with audit requirements, fraud prevention, or ongoing dispute resolution.

• Active Account Data: Retained for the duration your account is active and for a minimum of 5 years after account closure to comply with anti-money laundering (AML) requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• Communication Logs: Support chat records and emails are retained for 3 years for quality control and dispute resolution purposes.
• Technical and Log Data: System logs and technical data are retained for 90 days before being automatically deleted, except in cases of active security investigations.
• KYC Documents: Identity verification documents are retained for 5 years after the business relationship ends, in accordance with PDPA and AML legal requirements.

When your data is no longer required, 918ki will ensure it is securely deleted or anonymised using industry-standard methods, ensuring it cannot be recovered or accessed again by any party.

The 918ki platform may contain links or integrations with third-party services such as game providers, payment processors, and identity verification providers. This privacy policy applies only to data collected and processed by 918ki.

918ki is not responsible for the privacy practices of any third-party websites or services you may access through our platform. We encourage you to read the privacy policy of any external service you use separately to understand how they handle your data.

If you have any questions, concerns, or requests regarding this privacy policy or how 918ki handles your personal data, our Data Protection Officer (DPO) team is ready to assist you.

• Live Chat: The fastest channel — available 24/7 via the chat icon at the bottom corner of the platform.
• Email: Send your privacy inquiries to [email protected] with the subject line "Privacy Inquiry" to receive a response within 24 hours.
• Response Time: Standard requests are processed within 14 business days; complex cases may take up to 30 days with advance notice.

918ki reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be clearly displayed on this page along with an updated effective date. Your continued use of the platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy.